Computer Support Technician
(A+ Certification)

Microsoft Certified Systems Administrator (Exam Preperation)

Network Support Technician
(A+ and N+ Certification)

Computer Support Technician (A+ Certification) - 22 Weeks

Course Information:

This course is designed to take a student from the basics of how computers and peripherals work to an in-depth knowledge of setting up and troubleshooting computer hardware and operating systems. Students have access to state-of-the-art materials and equipment and the course is continually adjusted in order to keep pace with changes in the computer industry. Besides assembling and upgrading computers, installing hard drives, CD-ROMs, modems and DVDs, training includes current evolving technologies, such as Category 5e/6 and fiberoptic cabling, wireless (Wi-Fi), Bluetooth, DSL, laptop and PDAs, laser printers and scanners.

After a thorough hands-on, individualized training process, Technology Development Center stresses finding answers to problems using books, technical documents and the Internet. A great deal of importance is given to preparing the student to stay current in the industry, as computer systems are always changing. Training is designed to provide strong troubleshooting skills using proven methods and a variety of research approaches.

The A+ Certification has become the standard for the computer industry to verify competency. This course prepares students to become A+ certified prior to graduation. As a certified VUE testing center, students may take the two-part test on campus and the charge for the exams is included in the program cost.

Contact 298-1744 for more information.

Elements:

• A+ Test Preparation
• Assemble, Install and Configure Computers
• Category 5e/6 and Fiber Optics Cabling
• Data Backup and Recovery
• Disk Operating System (DOS)
• Internet Explorer
• Laser Printer Maintenance and Repair Basics
• Network Setup and Configuration Basics
• Setting Up and Understanding Peripherals
• Software and Hardware Interfacing
• Troubleshooting Procedures
• Windows Operating System
• Understanding Windows Applications

Employment Opportunities:

• Computer Repair Trainer
• Computer Sales
• Computer Specialist
• Customer Support
• Field Service Technician
• Help Desk Support
• PC Technician
• Technical Support

Microsoft Certified Systems Administrator
(Test Preparation) - 38 Weeks

Course Information:

The MCSA program is designed for the student who is looking for greater knowledge of computer systems.  This course will take the student from the basics of computer operation to designing and supporting Windows 2000 Server or Windows Server 2003 based networks.  Students will have access to state-of-the-art materials and equipment.  The course is continually adjusted in order to keep pace with changes in the computer industry.  Training includes evolving technologies, such as Category 5e/6 and fiber optic cabling, wireless (Wi-Fi), Bluetooth, DSL, laptop and PDAs, laser printers, and scanners.

The course begins with an introduction to DOS and Windows operating systems.  Students set up and administer their own networks, starting with basic peer-to-peer networks and progressing to more intricate client-server based networks.  The major focus of this course is to provide a student with a great deal of practical experience in order to prepare them for work in the computer industry.  Training is designed to provide strong trouble-shooting skills using proven methods and a variety of research approaches.  Students are able to progress through this competency-based course at a pace that is comfortable for them.

The A+ and Network + certifications have become standards for the computer repair and network technician.  This course includes training that prepares a student for these certification exams along with the MCSA exams.  As a certified VUE testing center, students may take each of the certification exams on campus.  The charge for the A+, Network +, and MCSA exams is included in the program cost.

Students learn how to set up and administer networked computer systems, to include:

• Installing, Configuring and Administering Windows 2000 Professional (70-210)
• Installing, Configuring and Administering Windows 2000 Server (70-215)
• Managing a Microsoft Windows 2000 Network Environment (70-218)

Or:

• Installing, Configuring and Administering Windows XP Professional (70-270)
• Managing and maintaining Microsoft Windows Server 2000 environment (70-290)
• Implementing, managing, and maintaining a Microsoft Windows Server 2000 Network infrastructure (70-291)

Contact 298-1744 for more information.

Elements:

• A+ Test Preparation
• Assemble, Install and Configure Computers
• Configuring TCP/IP
• Disk Operating System (DOS)
• Electrostatic Discharge Procedures
• Implementing Active Directory
• Installation and configuration of DHCP server service
• Installation and configuration of DNS server service
• Installation and configuration of network servers
• Internet Fundamentals
• Laser Printer Maintenance and Repair
• Network + Exam Preparation
• Use of Group Policies
• Troubleshooting Procedures
• Windows Applications
• Windows Operating Systems

Optional Course Enhancements:

• Novell
• Microsoft MCSE training

Employment Opportunities:

• System Engineer
• Technical Support Specialist
• Network Technician
• Information Systems Administrator
• Network Administrator
• Technical Support Engineer
• Network Engineer
• Technical Consultant
• IT Specialist

Network Support Technician (A+ and N+ Certification) -
32 Weeks

Course Information:

This course is designed to take a student from the basics of how computers and peripherals work to an in-depth knowledge of setting up and troubleshooting computer networks. Students have access to state-of-the-art materials and equipment and the course is continually adjusted in order to keep pace with changes in the computer industry. Training includes current evolving technologies, such as Category 5e/6 and fiberoptic cabling, wireless (Wi-Fi), Bluetooth, DSL, laptop and PDAs, laser printers and scanners.

After a thorough hands-on, individualized training process, students learn how to set up and administer networked computer systems, to include:

• Microsoft Windows 2000 Professional
• Microsoft Windows 2000 Server
• Microsoft Windows XP
• Microsoft Windows Server 2003

Technology Development Center stresses finding answers to problems using books, technical documents and the Internet. A great deal of importance is given to preparing the student to stay current in the industry, as computer systems are always changing. Training is designed to provide strong troubleshooting skills using proven methods and a variety of research approaches.

The A+ and Network + Certifications have become the standards for the computer industry to verify competency. This course prepares students to become certified prior to graduation. As a certified VUE testing center, students may take the tests on campus and the charge for the exams is included in the program cost.

Contact 298-1744 for more information.

Elements:

• A+ Test Preparation
• Assemble, Install and Configure Computers
• Data Backup and Recovery
• Disk Operating System (DOS)
• Electrostatic Discharge Procedures
• Internet Fundamentals
• Laser Printer Maintenance and Repair
• Microsoft Windows Network Administration
• Microsoft Windows Network Installation
• N+ Test Preparation
• Network Setup and Configuration Basics
• Network Cable Standards and Practices
• Setting Up and Understanding Peripherals
• Software and Hardware Interfacing
• Troubleshooting Procedures
• Windows Applications

Optional Course Enhancements:

• Cisco CCNA Preparation
• Novell Netware 5.0
• >Microsoft Certified Professional Preparation
• Microsoft Exchange Server
• Microsoft MCSA Preparation
• Microsoft MCSE Preparation

Employment Opportunities:

• Computer Sales
• Computer Specialist
• Computer Systems Trainer
• Customer Support
• Field Service Technician
• Help Desk Support
• Network Administrator
• Network Support Technician
• PC Technician/Technical Support
• System Administrator