Course Information:
Customer service representatives work hand-in-hand with billing technicians and accounting clerks. They work closely with customers and spend a great deal of time communicating in person, on the telephone, and in documenting. They must also have strong management and math skills, as they must keep a record of collections and know the status of accounts.
The success of this program is in building a solid foundation based on necessary and professional office skills including: keyboarding, business English, record management, math and electronic calculator.
After becoming familiar with the computer's operating system, students will learn to use the computer as a complete desktop tool learning popular business applications to provide expertise in word processing and spreadsheet design.
Business law provides a basic overview of the concepts and terminology essential to understanding legal issues in a business management environment. This training is culminated by completing a clerical/accounting simulation, which is used as reinforcement for previously learned skills while providing experience in working with realistic clerical assignments.
Automated office equipment provides information faster and in larger quantities than ever before possible. As a result, more office professionals who understand new technologies are always in demand.
Students will be prepared to take the Microsoft Word MOS certification exam.
Contact 298-1744 for more information.
Employment Opportunities:
- Billing and Account Collector
- Claims Representative
- Credit Clerk
- Customer Service Clerk
- Data Entry Operator
- Inside Sales Representative
- Insurance Claims Representative
- Interview and New Account Clerk
- Order Clerk
- Service Representative
- Call Center Representative
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